The value of Productive Listening

When speaking with co-staffs and customers, we frequently forget the importance of active hearing. While our attention covers are infamously short, it truly is vital that you listen attentively if we like to be a worthwhile resource and show that we worry about what other folks have to say. In fact , it is one of the key factors that differentiates great managers via average kinds (1).

When a conversational partner feels seen, they are very likely to feel comfortable enough to open up and share. This can cause a more successful workforce and much better relationships, both of which are essential for any business.

Practicing effective listening is not easy. This involves providing the presenter the undivided interest, avoiding a judgmental frame of mind, and simply being mindful of your nonverbal communication showing that you dignity them (2). It also requires patience and avoiding trying to fill any breaks with your own thoughts or perhaps stories. (3)

It is vital to be able to determine and correct any intellectual biases that may impact your ability to hear actively. For example , confirmation error is a common mental trap that creates us to subconsciously search for evidence that supports our preexisting beliefs. Discovering these inclinations and re-training yourself to keep an open mind may help you improve your listening skills at work. This is especially important during times of conflict resolution as it can be challenging to see a problem from somebody else’s perspective. However , understanding how to listen actively can help you reach a mutually agreeable answer that may be in everyone’s best interest.